Returns & Refunds Policy

Thanks for shopping at tinytoesuk.com!

We want you to be 100% satisfied with your purchase. 

If your purchase is the wrong size, not the right colour or the item arrives in a defective state, please contact us and we’ll make things right. 

CUSTOMER NOTE ON SOFT SOLES 

Our Soft Soles are intended for indoor use by babies. Where they are made of microfiber leather, like other similar materials, they aren't intended for use on hard surfaces.

RETURN POLICY 

You can return an item within 14 business days of purchase. In the event of a return, your refund will be credited to the original payment method. Shipping costs are non-refundable. 

RETURN CONDITIONS 

All items must be in their original condition, without having been worn, washed or altered, and with tags (if any) still attached. 

Item(s) must be returned in one package.

Where possible, return shipments must be made using the same supplier and service as for the original delivery (i.e. Royal mail) 

RETURN STEPS FOR CUSTOMER 

To return an item within the 14 business days of purchase, please follow the steps below. 

  • Include a copy of the confirmation email and/or packing slip from your order with the return packaging. 
  • Let us know the reason(s) for the return. You can write it on the copy of the confirmation email and/or packing slip. This will help us tremendously in improving our ability to minimise returns, where possible.  
  • Mail your return to our address: Tiny Toes Limited, Beaumont, Shoppenhangers Road, Maidenhead, United Kingdom. SL6 2QA

Please note that we do NOT have a physical store at this time.  The above address is a shipping address ONLY. 

RETURN REFUND 

Once your return has been processed by our team, you will receive the refund email communication. 

  • The refund is always credited to the original payment method. 
  • The refund is always credited in the same currency as the original purchase, which is GBP. 
  • The refund is always credited to the purchaser’s account. 
  • The time it takes to receive your refund depends on the payment method or your credit card provider. Normally, refunds are processed within 5 business days from confirmation.  

EXCHANGE

We do not process the exchange of sold items. We recommend that you return it and purchase the new item separately.  

ON SALE

"On Sale" items are non-returnable and non-refundable.